Clear concern reporting
Help staff capture what matters while it is fresh: what happened, who was involved and what they did next.
EVERY STAGE, CONNECTED
Less chasing.
More clarity.
Give your team one connected workspace to report concerns, coordinate the response and see the bigger picture. Discover the features that help staff speak up and leads follow through.
01
Make speaking up easier
Give people a clear way to raise a concern, capture the detail and stay in touch.
Categories that fit your setting
Give reports useful context with categories covering concerns such as exploitation, mental capacity, substance misuse and information governance.
Named or anonymous reporting
Open a reporting route to families, visitors and others beyond your staff team, with no staff account needed.
Reporting within reach
Put a reporting link or QR poster where people will see it. Add a form to your website where its security policy allows embedding.
Private follow-up conversations
Keep the conversation open after a public report. A private return code lets the reporter exchange messages with the handler.
Sign on the device you use
Capture signatures with a finger, stylus or mouse, with an accessible alternative when drawing is difficult.
02
See the person behind the concern
Bring the history, the context and the person’s voice into each review.
Useful person profiles
Keep key details close to the case, including the person’s reference, date of birth, diagnosis and location.
The story in one chronology
Understand what has happened over time with concerns, actions, statements and recorded activity brought together.
The person’s voice
Keep wishes, communication needs and advocacy visible in care forms, so reviews can reflect what matters to the person.
Context for decisions
Record capacity, consent and information-sharing decisions alongside the reasoning, ready for colleagues to review.
Clear physical observations
Add body maps and written observations to supported forms, helping reviewers understand the concern being reported.
Connected concerns
Link related concerns and review patterns over 30, 60 or 90 days, so each report can be considered in context.
03
Keep the response moving
Replace uncertainty about the next step with clear ownership, deadlines and follow-up.
A named person responsible
Assign a case officer or record handler so colleagues know who is coordinating the response.
Actions with clear ownership
Give each task an owner and a due date, then see its progress through to completion.
A clear acknowledgement target
Set acknowledgement deadlines for your custom forms and bring reports awaiting a response into view.
Timely prompts for follow-up
Use scheduled reminders for custom-form actions, acknowledgements and reviews to help eligible colleagues stay on top of their work.
Statements alongside the evidence
Request signed statements through secure links and keep supporting files with the case for easier review.
Decisions you can look back on
Record signed decisions, closure and reopening reasons in custom workflows, with earlier decisions retained in the history.
04
Handle sensitive staff concerns with care
Give concerns involving staff a confidential route with carefully chosen reviewers.
A dedicated confidential pathway
Separate staff safeguarding from everyday reporting, with a department and reviewers chosen for sensitive concerns.
Access decided case by case
Choose who can open each confidential case. Managing the department does not automatically reveal every investigation.
Conflicts kept out of the case
Exclude the selected staff subject and other identified conflicts from the case, its evidence and its alerts.
An alternative person to respond
Keep a reporting route available when the usual reviewer is involved, with an authorised alternative handler.
A receipt without wider disclosure
Confirm that a report has been submitted while keeping the investigation restricted to its authorised reviewers.
One controlled investigation record
Bring evidence, referrals, actions and signed outcomes together within the confidential case workflow.
05
Make Beacon fit your service
Shape your questions, teams and review process around the way your organisation works.
Forms your team recognises
Build clear forms with the questions, guidance and required answers that matter to your service.
A reliable record of each submission
Update a form as your practice develops while keeping earlier reports with the questions and version originally used.
Teams with the right responsibilities
Organise colleagues into departments and groups, with separate permissions for reviewing, editing, exporting and sharing.
A clear route from report to review
Set workflow stages, reviewers and follow-up expectations so each custom form has a defined path through the team.
Assessments that lead to action
Record risks, controls, audit findings and evidence, then assign improvements and capture signed reviews.
More of your records in one place
Use wellbeing, behaviour and attendance templates. Add paper records manually while retaining their source and original date.
06
Know where to focus your attention
Make reviews more useful with a clear view of activity, recurring concerns and outstanding work.
A useful start to the day
Give each colleague a dashboard with the reporting, actions and oversight tools relevant to their role.
Reports that answer your questions
Narrow the view by period, location, category, status, owner and other available filters to focus on what you need.
Useful views, ready to revisit
Save report filters for your custom workflows so regular reviews start from a consistent view of the work.
Patterns worth a closer look
Explore clusters by person, location, category and source, with linked-concern warnings to prompt review.
A wider view across organisations
Give authorised group leads aggregate reporting across selected organisations, with confidential staff cases excluded and small counts suppressed.
Governance follow-up in one place
Track compliance reviews, data subject requests and retention reviews with clear ownership. Retention tools record decisions and holds; they do not automatically erase records.
07
Have the right evidence ready
Bring the relevant records together and stay in control of what you share.
Evidence packs without the paper chase
Select authorised records, review and redact the text copy, and prepare a chronological account for the intended recipient.
Reports ready for your next meeting
Download permitted data as CSV or use your browser to print reports and evidence packs or save them as PDF.
Attachments chosen with purpose
Choose the original files and visuals to include in a disclosure, reviewing each one for sensitive information before sharing.
Sharing with a verified recipient
Give a nominated email recipient access to a fixed snapshot after they verify with a short-lived code.
Time-limited access you control
Set an expiry, revoke future access and track receipt confirmations. Copies already downloaded remain with the recipient.
A clear account of the work
Use audit events, signed snapshots and dated case histories to explain what happened and support later review.
08
Put Beacon within your team’s reach
Make reporting and follow-up practical on the devices your colleagues use every day.
Safeguarding Leads Web App
Take the lead workspace with you on supported devices. Review concerns and coordinate the work you are authorised to manage.
Staff Web App
Give staff a straightforward workspace to report concerns, view their submissions and complete assigned work.
Discreet push notifications
Eligible safeguarding leads can opt in to alerts on supported devices, with case details kept off the lock screen.
Alerts that fit your workflow
Direct custom-workflow alerts to the right groups and reviewers, with instant or daily options for routine notifications.
Policies and learning within reach
Publish your own resources, assign versions to colleagues and track completion, with an optional knowledge question.
A familiar welcome, easier sign-in
Bring your organisation’s logo and colours into Beacon and use supported device passkeys for convenient sign-in.
Your service. Your way of working. Choose the forms, reviewers and resources that suit your organisation, with tools and access matched to each role. In your demo, explore how Beacon could support the way your team reports, responds and reviews.
BEACON, ON YOUR DEVICE
Safeguarding that moves
with your team.
Keep reporting and follow-up within reach. Install Beacon on supported devices and open your role’s workspace straight from the home screen.
REVIEW · RESPOND · OVERSEE
Safeguarding Leads Web App
Stay close to the work that needs you. Review concerns, coordinate actions and follow progress as you move between teams and locations.
- See the cases that need attention across your authorised locations.
- Assign actions, set due dates and follow progress.
- Make informed decisions with chronologies, evidence and outcomes together.
- Opt in to discreet push notifications and prepare reports and evidence packs.
NOTICE · RECORD · FOLLOW UP
Staff Web App
Make speaking up a straightforward part of the working day. Staff can capture a concern while the details are fresh and keep track of their next steps.
- Capture concerns on a phone, tablet or computer.
- Sign using your finger, stylus or mouse.
- Keep track of your submitted concerns and assigned actions.
- Read assigned policies and learning materials, and record completion.
One app. A connected team.
Book a web app demo ↗Give leads and staff a familiar way into Beacon from their own devices. Both workspaces are included in the same app, with access matched to each person’s role.
An internet connection is required. Installation depends on your device and browser. Push notifications depend on device support and permission.
SEE HOW IT FITS YOUR SERVICE